Exchange & Return Policy

 

1. Overview & Eligibility


  •  Exchange Window: We offer a 7-day exchange policy for all garments, starting from the date of delivery.
  • Eligible Reasons: Exchanges are accepted strictly in the case of a manufacturing defect or sizing issues.
  • Non-Exchangeable Items:

 

  1. We do not offer refunds or store credits.
  2. Exchanges are restricted to garments only (jewellery, bags, and other non-clothing items are not eligible for exchange).
  3. Products that have been customized as per client requirements (such as custom sizing or custom design) are not eligible for exchange.
  4. All sale and discounted purchases are final and non-exchangeable.
  5.  We do not accept exchanges if the dress simply doesn’t suit you.

2. Conditions for Validation


To ensure smooth processing, returned items must satisfy all of the following parameters:

  • The product must be completely unused.
  • It must not carry any stains, sweat, or body odor.
  • It must not be torn or damaged.
  •  Price tags and paper tags must remain intact and unaltered.
  • Original packaging and folding must be preserved.

3. Exclusions & Minor Variations


  • Minor Issues: We do not offer exchanges or returns for minor issues such as pulled tassels, which can easily happen during transit and be fixed locally.
  • Color Accuracy: A 10–15% color difference may occur due to screen resolution, lighting, and photography settings; this is not considered a defect and does not qualify for an exchange or return.

4. How to Initiate an Exchange


  • Notify Us: You must inform us of your exchange request via email at shop@shopzters.com within 24 hours of delivery.
  • Await Acknowledgment: Our customer service team will review and acknowledge your request.
  • Courier the Item: Couriers must be sent back to Shopzters within 7 days of receipt.
     Important: Clearly mention your Name, Address, Contact Number, Email, and Order ID on the parcel.
  • Processing Limit: Exchanges can be processed only once per order.

5. Shipping & Customs (Returns)

 

  • Return Shipping Cost: The cost of shipping the product back to us is to be borne by the customer.
  • Duties & Taxes: Any applicable customs duties and import taxes for returned items must also be borne by the customer.
  • Replacement Dispatch: Once the returned product is received and inspected, we will dispatch your exchange item.

6. Limitation of Liability for Deliveries

 

While we work closely with top-tier logistics partners to ensure timely and safe delivery, Shopzters is not responsible for transit delays or failures caused by:

  • Weather conditions or natural disasters
  • Public holidays or courier operational issues
  •  Incorrect or incomplete address information provided by the customer
  • Customer unavailability during delivery attempts
  • Any other events beyond our reasonable control