We work with safe, reliable, and top-tier delivery partners to ensure your packages are handled with care.

1. Domestic Shipping Policy (India)

• Free Shipping: We offer free shipping within India for orders above INR 2,999.
• Standard Shipping Fee: For order values below INR 2,999, a nominal domestic shipping fee is charged as per actuals.
• Remote Areas: For deliveries to remote areas, carriers may charge on a different basis. Customers will be informed well in advance of any such charges.
• Delivery Timeline: Once dispatched, shipments typically take 1 to 7 days to be delivered within India.

2. International Shipping Policy

•  Global Shipping: We ship worldwide with affordable delivery charges.
•  Shipping Rates: Exact shipping prices are displayed at checkout. If you have any questions, please email us at shop@shopzters.com, and our customer service team will gladly assist you.
•  Delivery Timeline: International shipping times vary by country, taking anywhere between 5 to 14 working days once dispatched.
•  Duties and Taxes: Customers may or may not be asked to pay additional duties and taxes prior to delivery. All custom duties and import taxes must be borne by the customer.

3. Dispatch Timelines

•  Clothing Orders: Most clothing products are custom-made and take 12 to 15 working days to dispatch.
•  Jewellery Orders: Jewellery orders generally take 3 to 12 working days to dispatch.
•  Note: Specific shipping details for individual items are also mentioned on their respective product pages. Once your order is dispatched, a tracking number will be sent to your registered email address.

4. Weight Discrepancies & Location Surcharges

• Occasionally, differences in product weight or remoteness of a delivery location may cause carriers to alter their charges.
• In such cases, customers will be duly informed, and any remaining balance must be paid to us.

5. Delayed Deliveries

While we work closely with our logistics partners to ensure timely delivery, we cannot be held responsible for delays caused by:

•         Weather conditions
•        Natural disasters
•         Public holidays
•         Courier operational issues
•         Incorrect address information
•         Customer unavailability
•        Any other events beyond our reasonable control

6. Incorrect Address Information

•        Customers are responsible for providing an accurate shipping address and contact number.
•         If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

7. Damaged Packages

•         If your package appears damaged at the time of delivery, please contact us as soon as possible.
•         Kindly provide photographs and/or videos of both the damaged package and the product to help us resolve the issue swiftly.

Please note: While we do our absolute best to ensure smooth deliveries, Shopzters/Label Thea is not directly responsible for courier delays, but we will always offer our full support to make sure your package reaches you.