With regards to shipping, we work with the best of delivery partners such DTDC, DHL etc and your packages are handled by safe and reliable partners.
SHIPPING POLICY FOR DOMESTIC ORDERS –
Shopzters offers “FREE SHIPPING” for orders within India above INR 1000. For order value below INR 1000, we charge a domestic shipping fee of INR 100.
As in the case of orders from remote areas, the carriers may charge on a different basis. In such cases, the customers will be informed well in advance of the same.
SHIPPING POLICY FOR INTERNATIONAL ORDERS –
We ship world wide and our international delivery charges are affordable. Please find the exact shipping prices while checkout. In case of doubts, please send us a mail to firstname.lastname@example.org and one of our customer service executives will be in touch with you shortly regarding international shipping charges.
For most clothing orders, we take anywhere between 12 – 15 working days to dispatch as most of our products are custom made and for jewellery orders, it will mostly take 3 -12 working days to dispatch. The shipping details for the products are mentioned in respective product pages. Please refer to them.
Once dispatched, the shipment takes roughly about 1-7 days to be delivered within India and in case of international orders, the shipping time varies from country to country and takes anywhere between 5 – 14 working days. Once dispatched, the tracking number would be shared to the registered email address to track the shipment. Shopzters cannot be held responsible for any delays in delivery by the courier company but we assure that we will offer our best help possible in making sure it reaches on time.
Sometimes there may be a difference in the weight of the product or difference in charge due to the remoteness of the delivery location, which results in the carriers charging on a different basis. In such cases, the customers will be duly informed and the remaining amount is to be paid to us by the customer.
You may or may not be asked to pay additional duties and taxes before the shipment is delivered. The custom duties and import taxes if any, are to be borne by the customer.
We have a 7 Day Exchange policy for all garments. Exchanges will be accepted only in the case of manufacturing defect (which is highly unlikely as we check the products at least twice before dispatch) or if there is a size issue. Exchanges should be informed to us within 24 hours of delivery. To initiate your exchange, mail us your product details to email@example.com. We will acknowledge your exchange. We do not offer refunds.
The product should then be couriered back to Shopzters within 7 days of receipt of the same. Your garment must be in its original unused condition to be exchanged. Please mention your name, address, number, email and order id on the parcel.
Once the product is returned, we shall send the exchange product.
Note: Any applicable customs and duties for returned items will be borne by you.
We do not exchange if the dress doesn't suit you & we also do not exchange or return for any small issues like tassels pulled, as that might happen during transit of the product. it can be easily fixed. 10-15% Colour difference depends on the screen resolution and lights, please don’t expect an exchange or return for the same. All the sale & discounted purchases are non-exchangeable. Exchanges can be processed only once per order. Products that have been customised as per client’s requirements such a custom sizing or custom design will not be eligible for an exchange. The cost for shipping the product back to us is to be borne by you. We do not accept exchanges for jewels, bags and other products except clothing.
There are certain circumstances under which a return would not be accepted from Shopzters’s end. Following are the parameters that have to be met for validating a return.
The product must be unused.
It must not carry any stain, sweat or body odour on it.
It must not be torn or damaged.
The price tags, paper tags should be in unaltered manner.